Subject Matter Expert (Medical Reception)

We want you, please walk through the job details and fill out the MMM Application Form to proceed:

WHAT WE CAN OFFER:

• Great company culture!
• A lot of opportunity for growth and development!
• Monthly basic salary is between $1100 to $1200 per month
• Permanent Work-From-Home opportunity
• HMO and Dependent Coverage
• Paid US Holidays
• Paid Time Off 
• Free HIPAA Certification
• Incentives e.g. performance incentives, referral bonuses, and attendance incentives

POSITION OVERVIEW:

The Medical Receptionist Training Specialist (MRTS) holds a multifaceted role within the SME Program, combining instruction, learner support, skill evaluation, and content development. Flexibility is essential—this role spans multiple front-desk-aligned tracks and requires both the ability to teach and the willingness to learn from learner trends, clinic updates, and internal feedback loops. The MRTS also plays a key role in targeted recovery training for cancelled VAs, helping to requalify those returning through the formal re-entry process. The role bridges training delivery with role-readiness validation and contributes to shaping a reliable talent bench across medical receptionist and related roles.

QUALIFICATION AND SKILLS:

• Minimum 3 years of front-desk experience in a medical or dental setting, including hands-on scheduling for multi-provider calendars
• Prior experience as a Virtual Assistant (VA) or remote medical/dental receptionist supporting U.S.-based clinics
• Confident in leading live training sessions, walkthroughs, Skills Evaluation Interviews (SEIs), and roleplay simulations
• Proven ability to coach, onboard, or train others on administrative workflows in a healthcare setting
• Skilled in designing mock scenarios and developing training content using tools like Canva and TalentLMS
• Familiarity with U.S. EMR systems, HIPAA standards, and patient communication protocols
• Working knowledge of scheduling and productivity tools such as TimeClockWizard, Calendly, and Salesforce
• Experience supporting both front office and back office coordination workflows
• Background in instructional design, curriculum building, or training material development is a strong plus

TOP 5 NON NEGOTIABLE

• 3+ years in a medical front-desk, EMR-heavy, or call-based coordination role
• Experience in instruction, coaching, or virtual training preferred
• Clear and professional communication skills, both verbal and written
• Proficient with remote platforms (e.g., TalentLMS, Salesforce, Google Workspace)
• Familiarity with HIPAA, EMR usage, and remote front-desk workflows

RESPONSIBILITIES:

Instruction & Training Delivery

• Teach foundational front-desk workflows including scheduling, calendar triage, patient intake, EMR navigation, and insurance check basics.
• Lead live and recorded training sessions focused on tone, call handling, escalation timing, and front-desk task sequencing.
• Facilitate simulations and mock calls to develop learner fluency, task confidence, and professional phone presence.

Evaluation & Performance Assessment

• Conduct Skills Evaluation Interviews (SEIs) to assess communication style, core task readiness, and workflow understanding across applicable VA roles.
• Monitor learner progress and activity via Salesforce, TalentLMS, and other internal tools.
• Deliver targeted feedback and partner with the Training Ops team on retraining plans based on skill gaps.
• Lead recovery training sessions for cancelled VAs returning through the re-entry process, focusing on rebuilding core skills, professionalism, and communication.

Content & Curriculum Support

• Contribute to micro-modules on topics such as EMR messaging, appointment prep, and de-escalation strategies.
• Suggest updates to existing training content based on learner patterns, clinic protocol shifts, and SME team review.

Learner Support & Technical Guidance

• Provide practical guidance during live sessions, practice calls, or coaching threads—clarifying tone, phrasing, and task flow.
• Address learner questions in real-time with actionable, example-based support.
• Flag common misunderstandings and collaborate with the SME Lead to adjust training coverage where needed.

Compliance & Documentation

• Reinforce HIPAA and patient privacy requirements across all training content, roleplays, and learner interactions.
• Teach effective documentation practices, including call summaries, internal message handling, and audit-ready note-taking.