Training Manager

Baguio, Philippines

Full Time

Senior Manager/Supervisor

Apply here: https://docs.google.com/forms/d/e/1FAIpQLSeYXdBcjVpA5bGNBcgqaGg8UpQQKQ9P3SdUQJlwVkwCe3AJ9g/viewform

Responsibilities and Duties

Manages the execution of key training programs, including SEA, SEI, and BCT.
Oversees the rollout of new initiatives and supports pilot phases and scaling efforts.
Coordinates cross-departmentally to align training programs with recruitment and client requirements.
Maintains oversight of the Dental Receptionist Training Course (DRTC) and other priority initiatives.

Tracks critical metrics such as graduation rates, feedback scores, and retention.
Conducts weekly audits of LEAD scorecards to maintain accuracy and system integrity.
Uses outcome data to identify improvement opportunities and implement targeted changes.

Supervises team members including the LEAD Supervisor, Training Coordinator, and SME Lead.
Delivers structured feedback, guide performance development, and support role clarity.
Facilitates team planning, task tracking, and delegation based on departmental priorities.

Leads internal meetings and participate in cross-functional discussions with R&S, Placements, and Account Managers.
Communicates priorities, updates, and risks across teams to maintain operational alignment.
Represents the training function in strategic and operational planning sessions.

Oversees the use and maintenance of training tools and platforms, including TalentLMS.
Confirms that materials meet compliance, quality, and content standards prior to rollout.
Manages the development and refinement of SOPs to support consistency and operational efficiency.

100% Remote for Philippine Residents and Citizens

Qualifications and Skills:

Minimum 3–5 years of experience as a Training Manager or in a comparable leadership role managing end-to-end training operations
Proven ability to lead high-performing teams, manage complex timelines, and deliver measurable results across multiple training programs
Strong background in LMS platforms (TalentLMS preferred), digital learning environments, and learner tracking systems
Experience developing SOPs, conducting training audits, and maintaining consistency across training content and workflows
Skilled in analyzing training metrics and using data to drive decisions, address gaps, and improve program performance
Comfortable collaborating with departments such as Recruitment, Placements, and Account Management to align training output with organizational needs
Prior experience in healthcare, education, or BPO training environments is highly preferred
Familiarity with EOS/Traction or similar operational frameworks is a strong advantage

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