Salesforce Manager
Philippines
Full Time
Mid Level
We want you, please walk through the job details and fill out the MMM Application Form to proceed:
What we can offer:
- Great company culture!
- A lot of opportunity for growth and development
- Permanent Work-From-Home opportunity
- HMO and Dependent Coverage
- Paid US Holidays
- Paid Time Off
- Free HIPAA Certification
- Incentives e.g. performance incentives, referral bonuses, and attendance incentives
The Salesforce Manager at My Mountain Mover is responsible for managing the Salesforce platform's daily operations and leading a team of Salesforce administrators. This role emphasizes people management, ensuring effective support for users, maintaining data integrity, and fostering cross-departmental collaboration. The Salesforce Manager will also oversee system enhancements, troubleshoot issues, and enforce best practices for platform usage.
The ideal candidate has 4-5 years of Salesforce experience, with at least 2-3 years in a managerial role, and a proven ability to lead a team in maintaining and optimizing the Salesforce environment.
Responsibilities and Duties
Team Management and Leadership:
- Manage a team of Salesforce administrators, providing guidance, mentorship, and performance feedback.
- Ensure proper workload distribution and oversee task completion to meet deadlines.
- Foster a collaborative and supportive team environment.
Salesforce Administration:
- Oversee the daily operation, maintenance, and administration of the Salesforce platform.
- Ensure data hygiene, accuracy, and integrity by establishing best practices and monitoring compliance.
- Manage user accounts, profiles, permissions, and roles to align with business requirements.
Sales Cloud Expertise:
- Deep knowledge of Sales Cloud features like Opportunity Management, Lead Management, Activity Management, Reports & Dashboards, and Forecasting.
Integration with Other Systems:
- Oversee integrations with other tools (e.g., marketing automation, ERP, customer service systems) to create a cohesive ecosystem.
- Ensure data flow between systems and resolve any integration issues.
Training and User Support:
- Develop and execute training programs to improve user proficiency and adoption of Salesforce.
- Act as the point of escalation for user issues, providing timely troubleshooting and resolution.
- Gather feedback from users to identify areas for improvement and enhancements.
System Monitoring and Optimization:
- Monitor system performance and proactively address potential issues.
- Identify and implement process improvements to enhance efficiency and user experience.
- Manage regular system audits and security reviews to maintain compliance.
Collaboration and Communication:
- Serve as a liaison between departments to gather requirements for Salesforce updates and ensure alignment with organizational goals.
- Communicate updates, changes, and relevant information to stakeholders effectively.
- Collaborate with external consultants and vendors when necessary to support system needs.
Reporting and Metrics:
- Generate and distribute reports and dashboards to support data-driven decision-making across teams.
- Track and analyze user adoption rates and propose initiatives to improve engagement.
Qualifications
Top 5 Non-Negotiable Requirements:
- Salesforce Certification: Salesforce Administrator certification is required; Advanced Administrator certification is a plus.
- Experience: Minimum 4-5 years of Salesforce experience, including at least 2-3 years in a management role.
- Leadership Skills: Proven ability to lead, mentor, and manage a team of Salesforce administrators.
- Technical Expertise: Strong ability to customize Salesforce with declarative tools (e.g., Flow, Process Builder, Workflow Rules) and knowledge of Apex for more advanced custom development.
- Interpersonal Skills: Excellent communication and collaboration skills for cross-functional teamwork.
Other Skills:
- Proficiency in tools like GSuite, Monday.com, and Zapier.
- Strong problem-solving and analytical capabilities.
- Ability to prioritize and manage multiple tasks efficiently.
- High attention to detail and commitment to maintaining system integrity.
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